Coronavirus service updates

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Coronavirus service updates

Post by Wirral Council News » Thu Mar 26, 2020 9:22 am

This is our rolling blog of news and service updates, which will be updated twice daily.

You can find NHS advice, resident and business helplines and other government guidance on

Wednesday 25 March: afternoon update

One Stop Shops

Due to the number of staff having to self-isolate we will now only be able to offer a One Stop Shop service at the Conway Centre to all Wirral residents. Waiting times will be longer than normal. We apologise for any inconvenience caused.

Parks: are they open for your hour of exercise?

All public parks are open, but children's playgrounds, enclosed sports pitches, outdoor gyms and Wirral municipal golf courses are all now closed.
Please remember to keep two metres apart from others: that’s roughly the width of two park benches or one and a half bikes.  

Registrars: Births, Marriages, and Deaths

Wirral Register Office is now only open for death registrations. All birth and notice of marriage appointments have been deferred for the foreseeable future.  All marriage ceremonies have been cancelled for the foreseeable future. If you need to contact the register office, please email

COVID-19 WhatsApp

The government have launched a new WhatsApp service as a trustworthy source to keep you updated on any new Coronavirus news. To use the free service, add 07860 064422 in your phone contacts and then message the word ‘hi’ in a WhatsApp message to get started.

Lady Lever Art Gallery

This stunning gallery may be temporarily closed, but you can still enjoy their world class art from the comfort of your own home. Enjoy some of their collections whilst socially distancing.

Wednesday 25 March: morning update

Street cleansing and weeding

Street cleansing services are being prioritised to specific parts of the service and highway weeding is going to be suspended for three weeks as Wirral Council continues to introduce measures to respond to COVID-19 and government announcements.

Grafitti and flyposting

Graffiti and flyposting will only be removed in the next three weeks if it is offensive, while vehicular crossings and access markings won't take place over the same time frame.

Business support grants

Central government have released guidance on businesses eligible for grants to help with staffing costs, VAT, business rates and more to support operations during the current COVID-19 situation.

Youth, adult and visitor services

Youth Services: All youth hubs, youth clubs and youth outreach has now stopped. We are in the process of working with partners to provide online access to support and activities for young people.
Adult Care: Day care services have been largely stepped down across Wirral. Wirral Evolutions, who support around 400 people now only have four people who absolutely require this support attending at Pensby Wood for three days a week. Age UK have stopped day care and are focused on providing support for people in their homes, with Council assistance.   
West Kirby Marine Lake: The path around the Marine Lake is closed as the nature of the path and its popularity means it will be difficult to maintain social distancing.
Visitor Centres: All visitor centres around the borough are officially closed.
Jobcentres: Now closed. Customers can access support online at  In an emergency only, customers can call their Jobcentre directly on the following numbers: Bromborough - 0151 644 4462. Birkenhead - 0151 551 6658 / 0151 268 6395 / 0151 551 8696. Upton - 0151 551 6536 
Your NHS needs you

Last night Secretary of State for Health and Social Care, Matt Hancock called for an urgent appeal for 250,000 volunteers to support our NHS. If you'd like to join their army of volunteers, please sign up!

Social distancing

We really appreciate everyone's efforts in helping slow down the spread of COVID-19. The easiest way of doing this is to continue socially distancing and avoid non-essential travel.  
If you must leave the house for food supplies or exercise, please remember to keep 2 metres away from everyone else - this is roughly the length of a surfboard or 2 guitars.


If you or a family member are classed as high risk of severe illness from COVID-19, shielding will help protect your family. This requires the high risk person to stay home at all times and avoid face-to-face contact for a period of at least 12 weeks. If you have others in your household who are not at high risk, they are not required to adopt this, but follow guidance on social distancing.

And finally...

If you want to read your newspaper without leaving the house - now you can!

Wirral Libraries now have full image editions of: The Daily Mail, Daily Mirror, The Daily Telegraph, and The Liverpool Echo as well as text content of all UK newspapers including the Wirral Globe. To access this, log into your library account.

Tuesday 24 March

Public parks and municipal golf courses

All Wirral Council public parks remain open for people to use for one hour of exercise per day. Areas such as children’s playgrounds, enclosed sports pitches and outdoor gyms will be closed until further notice.

It is vital that visits to any of our parks follow the latest government rules, particularly those on social distancing.

All Wirral municipal golf courses are now closed until further notice. 

Household waste recycling centres

Following the Prime Minister's latest announcement, visits to household waste recycling centres across Merseyside are closed with immediate effect and until further notice.

For regular updates on household recycling centres, visit the MRWA website or visit the council's 'find a tip' webpage.

Monday 23 March

Catch-up plan for missed bin collections

In light of the Government’s recommendations about social distancing, Wirral Council and Biffa have been working hard this morning to put measures in place to keep bin collection crews as safe as possible while carrying out their duties.

Unfortunately, this has meant that regular collections have not been able to go ahead today as normal. However, collections will resume tomorrow with bins scheduled for collection today instead being collected tomorrow (Tuesday). A full catch-up schedule for this week has been released.

Children's centres

From 4pm today (Monday 23rd March) both Pensby Children’s Centre and Rock Ferry Children’s Centre will temporarily close.  This will enable our efforts to be more effective through the following sites:

Bromborough Children’s Centre (covering Wirral South and Wirral West)
Seacombe Children’s Centre (Wallasey)
Brassey Gardens (Birkenhead)
Following Government’s advice and adhering to social distancing and reduced contacts, Children’s Centre sessions will be suspended and the offer to families will be via telephone, email, the MyChildCan and Wirral Council Facebook feeds and websites. More information is available here.

Friday 20 March

Bin collection contingency plans

Contingency plans have been put in place for bin collections to ensure the most vital services are delivered as Wirral continues to manage the impact of COVID-19 (Coronavirus).  

The council anticipates higher levels of absence as COVID-19 continues to impact daily lives. This means having to prioritise services based on the potential impact on health.

New helplines for residents and businesses

Wirral Council has launched a new telephone helpline for residents and businesses during the ongoing COVID-19 situation.

The helpline will provide a ‘front door’ to advice and support from the Council and its partner organisations, including:

Residents who need support with their day-to-day needs
Residents or organisations wishing to volunteer
Signposting for national health advice
Support for local businesses and organisations (not just Wirral Chamber members)
Advice about education arrangements
Limits on number of mourners at funerals

Numbers of mourners at funerals are to be limited as part of measures to tackle the spread of Coronavirus.

The council is now asking families and funeral directors to limit the number of people attending funerals at cemeteries and crematorium to no more than 30 mourners.

Thursday 19 March

Leisure centres to close

All Wirral leisure and sports centres, including West Kirby Concourse, the Oval Leisure Centre, Europa Pools, Leasowe Leisure Centre, Guinea Gap Leisure Centre, Woodchurch Leisure Centre and the Wirral Tennis and Sports Centre, are to close indefinitely after today (Thursday 19th March 2020) due to the ongoing COVID-19 situation.

As a consequence, all classes and activities - including swimming and tennis lessons - are suspended until further notice. This also extends to our community-based Sports Development sessions and disability programme.

All direct debit payments for memberships will automatically be suspended from 21st March 2020 until Leisure Centres re-open and annual subscriptions will be extended in line with the closure period.

Libraries to close

Wirral Libraries will be closed temporarily from 5pm today (Thursday 19 March) until further notice.

The temporary closure includes all library events and activities. Residents are encouraged to sign up or join online, where they can access a wide range of e-books and e-audio for free. To sign up, they need to fill out a short form giving their name, address, and contact details.

Borrowers who have books which are due back to the libraries during the closure period will have any fines waived.

Chamber launches business support helpline

The government has announced financial measures to support businesses during the Coronavirus (COVID-19) outbreak.

Businesses will be able to access some of this support through the council and we are working on providing this support as quickly as possible.

In the meantime, Wirral Chamber of Commerce have launched a helpline for all Wirral businesses and community organisations: please call 0151 650 6982 or email

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Published by Wirral Council News on Thu, 26 Mar 2020

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